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ATWM Privacy Policy

Last Updated: December 2025

 

A Thousand Words Marketing Ltd. (“ATWM,” “we,” “our,” or “us”) is a boutique event and event-technology services agency based in Ontario, Canada. We support clients and their event attendees worldwide, primarily in the United States.

 

This Privacy Policy explains how we collect, use, share, and protect your Personal Data when you visit our website or when we provide event services to clients. By using our services, you agree to the practices described in this Policy.
 

1. Definitions

  • Personal Data: Information that identifies you or could reasonably be used to identify you.

  • Usage Data: Information automatically collected when you use our website.

  • Service: The ATWM website and related online services.

  • Account: A unique login created for our Service (if applicable).

  • Device: Any device used to access our Service.

  • Service Provider: A trusted third-party vendor that processes data on our behalf.

  • Website: www.atwm.ca

  • You: Any individual or organization using our Service.


2. When ATWM Is a Data Controller vs. a Data Processor

ATWM acts as a Data Controller when we collect data directly through our Website or marketing activities.
 

ATWM acts as a Data Processor when we provide event services for our clients and process attendee data on their behalf.
 

3. Types of Personal Data We Collect

3.1 Personal Data Provided by You

We may collect your name, email, phone number, ID details, payment information, event preferences, accessibility needs, or any information you voluntarily provide.


3.2 Event Registration & Attendee Data

We may receive attendee data through platform providers such as RainFocus. This data is used solely to deliver contracted event services.


3.3 Usage Data

We collect IP addresses, browser type, pages visited, device details, and performance data.


3.4 Cookies

We use Cookies to improve your experience. You may disable Cookies, but some features may not function.


4. How We Use Personal Data

We use Personal Data to:

  • Provide and manage services

  • Support client event programs

  • Communicate updates and support information

  • Send marketing communications (optional)

  • Improve our Website

  • Comply with legal requirements

 

ATWM does NOT sell Personal Data.


5. How We Share Personal Data

We may share data with:

  • Service Providers (hosting, email, analytics, event platforms)

  • Clients (when processing attendee data on their behalf)

  • Legal authorities when required

  • Organizations involved in a merger or acquisition

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6. International Transfers

Personal Data may be processed in other countries, including the United States.

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We use Standard Contractual Clauses (SCCs) or equivalent safeguards for international transfers.


7. Data Retention

Event data is deleted or returned within 90 days of contract completion unless instructed otherwise.


Financial records are retained as required by law.


Website inquiries and marketing contact data are retained only as long as necessary for business or legal purposes, after which they are securely deleted or anonymized.

 

8. Your Rights

Depending on your jurisdiction, you may:

  • Access, correct, or delete your Personal Data

  • Withdraw consent

  • Request data portability

  • Restrict processing

  • File a complaint with your local authority

 

9. Security

We use security measures such as encryption, access controls, and secure hosting. No system is completely secure.

 

10. Links to Other Websites

We are not responsible for the privacy practices of third-party sites.


11. Children’s Privacy

Our services are not intended for children under 16 unless authorized by a client.


12. Changes to This Policy

We may update this Policy periodically. Updates will be posted with a revised effective date.


13. Contact Us

ATWM Privacy Officer

Email: help@atwm.ca

Address: Waterloo, Ontario, Canada​​

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